Shipping Policy
Last updated: 2 May 2026
This Shipping Policy applies to orders placed on DesiGrocers.eu, operated by InOutExpress s.r.o., Příčná 1892/4, Nové Město, 110 00 Praha 1, Czech Republic, IČO: 29508908.

1. Shipping Locations
We currently deliver:
   • Across the Czech Republic 
   • Selected countries within the European Union 
For specific country availability, please check during checkout or contact us.

2. Processing Time
   • Orders are processed within 1–2 business days after payment confirmation 
   • Orders placed on weekends or public holidays are processed on the next business day

3. Delivery Time
Estimated delivery times:
   • Czech Republic: 1–3 business days 
   • European Union: 3–7 business days 
Delivery times are estimates and may vary due to courier delays, high demand, or unforeseen circumstances.

4. Shipping Costs
   • Shipping costs are calculated at checkout based on: 
       ◦ Delivery location 
       ◦ Order weight and size 
   • We may offer free shipping promotions, which will be clearly displayed on the website.

5. Order Tracking
Once your order is shipped:
   • You will receive a tracking number via email 
   • You can track your shipment through the courier’s website

6. Delivery Partners
We work with reliable courier and logistics providers to ensure safe and timely delivery of your orders.

7. Missed or Failed Deliveries
If delivery fails due to:
   • Incorrect address provided by the customer 
   • Customer not available at delivery 
The courier may attempt redelivery or return the package to us. Additional shipping charges may apply for re-delivery.

8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
   • Contact us within 48 hours of delivery (or expected delivery date) 
   • Provide photos (if applicable) and order details 
We will investigate and offer a replacement or refund where appropriate.

9. Perishable Goods
For perishable items (e.g., fresh produce, dairy):
   • We take extra care in packaging and shipping 
   • Customers are responsible for ensuring timely receipt of delivery 
   • We are not liable for spoilage due to failed delivery attempts or delays beyond our control

10. Customs & Duties (EU Orders)
   • Orders within the EU are generally not subject to customs duties 
   • Any applicable local taxes or charges are the responsibility of the customer

11. Contact Information
InOutExpress s.r.o.
Příčná 1892/4
110 00 Praha 1
Czech Republic
📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102