Shipping Policy

Last updated: 2 May 2026

This Shipping Policy applies to orders placed through DesiGrocers.eu, operated by InOutExpress s.r.o., Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic, Company ID (IČO): 29508908.

1. Delivery Locations

We currently deliver:

• Throughout the Czech Republic
• To selected countries within the European Union

Please check the availability of delivery to your specific country during checkout or contact us for more information.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Times

Estimated delivery times:

• Czech Republic: 1–3 business days
• European Union: 3–7 business days

Delivery times are estimates only and may vary due to carrier delays, high demand, or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated during checkout based on:

• Delivery destination
• Weight and size of the order

We may offer free-shipping promotions, which will be clearly displayed on the Website.

5. Order Tracking

After your order has been shipped:

• You will receive a tracking number by email.
• You can track your shipment on the relevant carrier's website.

6. Delivery Partners

We work with reliable carriers and logistics partners to ensure the safe and timely delivery of your orders.

7. Failed or Missed Delivery

If delivery fails due to:

• An incorrect address provided by the customer
• The customer being unavailable to receive the delivery

the carrier may attempt delivery again or return the shipment to us. Additional shipping charges may apply for re-delivery.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit:

• Contact us within 48 hours of delivery (or the expected delivery date in the case of a lost shipment).
• Provide photographs, where applicable, and details of your order.

We will investigate the matter and, where appropriate, offer a replacement or refund.

9. Perishable Goods

For perishable goods (e.g. fresh foods and dairy products):

• We take special care with packaging and transportation.
• Customers are responsible for ensuring timely receipt of the shipment.
• We are not responsible for spoilage resulting from unsuccessful delivery attempts or delays beyond our control.

10. Customs and Taxes (EU Orders)

• Orders within the EU are generally not subject to customs duties.
• Any applicable local taxes or charges are the responsibility of the customer.

11. Contact Information

InOutExpress s.r.o.
Příčná 1892/4
110 00 Prague 1
Czech Republic

📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102