Terms & Conditions
Last updated: 2 May 2026
These Terms & Conditions govern the use of the website DesiGrocers.eu and the purchase of products from this website. By using our website and placing an order, you agree to these terms.
This website is operated by InOutExpress s.r.o., with its registered office at Příčná 1892/4, Nové Město, 110 00 Praha 1, Czech Republic, IČO: 29508908 (“we”, “us”, “our”).

1. General Information
   • These Terms apply to all customers purchasing through our website 
   • You must be at least 18 years old or have parental consent to place an order 
   • We reserve the right to update or modify these Terms at any time

2. Products & Availability
   • We strive to ensure all product descriptions, images, and prices are accurate 
   • Availability of products is subject to change without notice 
   • We reserve the right to limit quantities or discontinue products

3. Orders & Contract Formation
   • When you place an order, you receive an order confirmation email 
   • A legally binding contract is formed only after we confirm dispatch of the goods 
   • We reserve the right to cancel orders due to: 
       ◦ Pricing errors 
       ◦ Stock unavailability 
       ◦ Suspected fraud or misuse

4. Prices & Payment
   • All prices are listed in CZK or EUR, including applicable VAT (unless stated otherwise) 
   • Payment must be made at checkout using available payment methods 
   • We use secure payment gateways to process transactions

5. Delivery
   • Delivery is carried out in accordance with our Shipping Policy 
   • Delivery times are estimates and not guaranteed 
   • Risk of loss or damage passes to the customer upon delivery

6. Right of Withdrawal
   • Consumers have the right to withdraw from a purchase within 14 days of receiving the goods 
   • Conditions and exceptions are detailed in our Return & Refund Policy

7. Returns & Refunds
   • Returns and refunds are handled according to our Return & Refund Policy 
   • Certain items (e.g., perishable or opened food products) are non-returnable

8. Customer Responsibilities
You agree to:
   • Provide accurate and complete information when placing an order 
   • Ensure availability to receive deliveries 
   • Use the website lawfully and not for fraudulent purposes

9. Liability
   • We are not liable for indirect or consequential damages 
   • Our liability is limited to the value of the purchased goods 
   • Nothing in these Terms excludes liability where prohibited by law (e.g., consumer rights under EU law)

10. Product Information & Food Disclaimer
   • We make reasonable efforts to ensure product information is accurate 
   • Customers are responsible for checking ingredient lists for allergens 
   • We are not liable for allergic reactions or misuse of products

11. Privacy & Data Protection
   • Personal data is processed in accordance with our Privacy Policy 
   • By using our website, you consent to such processing

12. Intellectual Property
   • All website content (text, images, logos) is the property of InOutExpress s.r.o. or its licensors 
   • You may not copy, reproduce, or distribute content without permission

13. Governing Law
   • These Terms are governed by the laws of the Czech Republic 
   • Any disputes shall be subject to the jurisdiction of Czech courts

14. Consumer Dispute Resolution (EU)
In case of a dispute, consumers may use the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
You may also contact the Czech Trade Inspection Authority (ČOI).

15. Contact Information
InOutExpress s.r.o.
Příčná 1892/4
110 00 Praha 1
Czech Republic
📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102