Terms and Conditions

Last updated: 16th August 2026

These Terms and Conditions govern the use of the DesiGrocers.eu website and the purchase of products through this website. By using our website and placing an order, you agree to these Terms and Conditions. This website is operated by InOutExpress s.r.o., with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic, Company ID (IČO): 29508908 (“we”, “us”, “our”).

1. General Information

• These Terms and Conditions apply to all customers purchasing through our website.
• You must be at least 18 years old or have the consent of a parent or legal guardian to place an order.
• We reserve the right to update or amend these Terms at any time.

2. Products and Availability

• We make every effort to ensure that product descriptions, images, and prices are accurate.
• Product availability may change without prior notice.
• We reserve the right to limit quantities or discontinue products.

3. Orders and Formation of Contract

• After placing an order, you will receive an order confirmation email.
• A legally binding contract is formed only after we confirm the dispatch of the goods.
• We reserve the right to cancel an order due to:
  • Pricing errors
  • Products being out of stock
  • Suspected fraud or misuse

4. Prices and Payment

• All prices are stated in CZK or EUR and include applicable VAT, unless otherwise specified.
• Payment must be made at the time of placing the order using the available payment methods.
• We use secure payment gateways to process payments.

5. Delivery

• Delivery is carried out in accordance with our Shipping Policy.
• Delivery times are estimates only and are not guaranteed.
• The risk of loss or damage to the goods passes to the customer upon delivery.

6. Right of Withdrawal

• Consumers have the right to withdraw from the purchase contract within 14 days of receiving the goods.
• Conditions and exceptions are described in detail in our Returns and Refund Policy.

7. Returns and Refunds

• Returns and refunds are governed by our Returns and Refund Policy.
• Certain items (e.g. perishable foods or opened food products) cannot be returned.

8. Customer Responsibilities

You agree to:

• Provide accurate and complete information when placing an order.
• Ensure availability to receive deliveries.
• Use the website lawfully and not for fraudulent purposes.

9. Liability

• We are not liable for indirect or consequential damages.
• Our liability is limited to the value of the purchased goods.
• Nothing in these Terms excludes liability where such exclusion is prohibited by law (including consumer rights under EU law).

10. Product Information and Food Disclaimer

• We make reasonable efforts to ensure the accuracy of product information.
• Customers are responsible for checking ingredients and allergens before consumption.
• We are not liable for allergic reactions or improper use of products.

11. Privacy and Personal Data Protection

• Personal data is processed in accordance with our Privacy Policy.
• By using our website, you consent to such processing.

12. Intellectual Property

• All website content (including text, images, and logos) is the property of InOutExpress s.r.o. or its licensors.
• You may not copy, reproduce, or distribute any content without prior permission.

13. Governing Law

• These Terms are governed by the laws of the Czech Republic.
• Any disputes shall be subject to the jurisdiction of the Czech courts.

14. Consumer Dispute Resolution (EU)

• In the event of a dispute, consumers may use the European Commission’s Online Dispute Resolution platform:

  European Online Dispute Resolution Platform

• Consumers may also contact the Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI).

15. Contact Information

InOutExpress s.r.o. 
Příčná 1892/4
110 00 Prague 1
Czech Republic

📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102