Privacy Policy

Last updated: 2 May 2026

This Privacy Policy explains how InOutExpress s.r.o., with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic, Company ID (IČO): 29508908 (“we”, “us”, “our”), collects, uses, and protects your personal data when you use our DesiGrocers.eu website (the “Website”).

1. What Information We Collect

We may collect and process the following personal data:

• Identification data: first name, last name
• Contact data: email address, telephone number, delivery address
• Order data: products purchased, order history, payment status
• Technical data: IP address, browser type, device information
• Website usage data: pages visited, time spent on the Website
• Communication data: messages submitted through contact forms or sent by email

2. How We Use Your Data

We use your personal data for the following purposes:

• To process and deliver your orders
• To process payments and prevent fraud
• To communicate with you regarding your orders or enquiries
• To improve our Website and services
• To comply with our legal obligations
• To send marketing communications, where you have provided your consent

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Performance of a contract – to process and fulfil your orders
• Legal obligation – to comply with accounting and tax requirements
• Legitimate interest – to improve our services and maintain security
• Consent – for marketing and non-essential cookies

4. Sharing Your Data

We may share your personal data with trusted third parties, including:

• Delivery and logistics providers
• Payment service providers
• IT and hosting service providers
• Analytics service providers

All third parties are required to protect your personal data in accordance with applicable laws and regulations.

5. Data Retention

We retain personal data only for as long as necessary for the relevant purposes:

• Order and invoicing data: in accordance with Czech legal requirements (generally up to 10 years)
• Marketing data: until you withdraw your consent
• Technical data: for a limited period for analytics and security purposes

6. Your Rights Under the GDPR

You have the following rights:

• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to have your personal data erased (“right to be forgotten”)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise your rights, please contact us using the contact details provided below.

7. Cookies

We use cookies and similar technologies. For detailed information, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or other unlawful processing.

9. Contact Information

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

InOutExpress s.r.o.
Příčná 1892/4
110 00 Prague 1
Czech Republic

📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102

10. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority in the Czech Republic:

Office for Personal Data Protection (Úřad pro ochranu osobních údajů – ÚOOÚ)

Official website of the Office for Personal Data Protection (ÚOOÚ)

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.