Returns and Refund Policy

Last updated: 2 May 2026

This Returns and Refund Policy applies to purchases made through DesiGrocers.eu, operated by InOutExpress s.r.o., Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic, Company ID (IČO): 29508908.

1. Right of Withdrawal (14-Day Return Period)

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase contract within 14 days without giving any reason.

• The withdrawal period expires 14 days after the day on which you receive your order.
• To exercise this right, you must inform us of your decision by:

📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102

You may provide an unequivocal statement (e.g. by email) informing us of your decision to withdraw from the contract and return the goods.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The goods must be unused, unopened, and in their original packaging.
• Products must be returned in the same condition in which they were delivered.
• Proof of purchase is required (order confirmation or invoice).

3. Exceptions (Non-Returnable Goods)

Under EU law, certain types of goods cannot be returned, including:

• Perishable food products (e.g. fresh fruit, vegetables, and dairy products)
• Opened or unsealed food products
• Goods that are unsuitable for return for health protection or hygiene reasons after being opened
• Custom-made or personalized goods

4. Return Procedure

• Contact us within 14 days of receiving your order.
• Wait for our confirmation and further return instructions.
• Send the goods to the return address provided by us.

⚠️ Return shipping costs are borne by the customer unless the goods are defective or were supplied incorrectly.

5. Refunds

After we receive and inspect the returned goods:

• The refund will be issued within 14 days.
• The refund will be made using the same payment method used for the original transaction.
• We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back.

6. Damaged, Incorrect, or Defective Goods

If you receive a product that is:

• Damaged
• Defective
• Incorrectly supplied

please contact us within 48 hours of delivery and provide photographs and relevant details. We will offer you:

• A replacement product, or
• A full refund, including shipping costs where applicable.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your payment service provider, as processing times may vary.
• If the issue persists, contact us at inoutexpresssro@gmail.com.

8. Contact Information

InOutExpress s.r.o.
Příčná 1892/4
110 00 Prague 1
Czech Republic

📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102