Return & Refund Policy
Last updated: 2 May 2026
This Return & Refund Policy applies to purchases made on DesiGrocers.eu, operated by InOutExpress s.r.o., Příčná 1892/4, Nové Město, 110 00 Praha 1, Czech Republic, IČO: 29508908.

1. Right of Withdrawal (14-Day Return Policy)
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days without providing any reason.
   • The withdrawal period expires 14 days after the day you receive your order 
   • To exercise this right, you must inform us of your decision via: 
       ◦ 📧 Email: inoutexpresssro@gmail.com 
       ◦ 📞 Phone: +420 703 130 102 
You may use a clear statement (e.g., email) indicating your decision to return the goods.

2. Conditions for Returns
To be eligible for a return:
   • Items must be unused, unopened, and in original packaging 
   • Products must be returned in the same condition as received 
   • Proof of purchase (order confirmation or invoice) is required

3. Exceptions (Non-Returnable Items)
Under EU law, certain goods cannot be returned, including:
   • Perishable goods (e.g., fresh fruits, vegetables, dairy products) 
   • Opened or unsealed food products 
   • Goods that are not suitable for return due to health or hygiene reasons once opened 
   • Custom or personalized items

4. Return Process
   1. Contact us within 14 days of receiving your order 
   2. Wait for return confirmation and instructions 
   3. Send the item(s) back to the provided return address 
⚠️ Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds
Once we receive and inspect your returned item:
   • Refunds will be processed within 14 days 
   • Refunds will be issued using the original payment method 
   • We may withhold the refund until goods are received or proof of return is provided

6. Damaged, Incorrect, or Faulty Items
If you receive a product that is:
   • Damaged 
   • Defective 
   • Incorrect 
Please contact us within 48 hours of delivery with photos and details. We will:
   • Offer a replacement, or 
   • Provide a full refund (including shipping costs, where applicable)

7. Late or Missing Refunds
If you have not received your refund:
   • Check your bank account again 
   • Contact your payment provider (processing times may vary) 
   • If the issue persists, contact us at inoutexpresssro@gmail.com

8. Contact Information
InOutExpress s.r.o.
Příčná 1892/4
110 00 Praha 1
Czech Republic
📧 Email: inoutexpresssro@gmail.com
📞 Phone: +420 703 130 102